FAQ's

Once you have added all your desired items to your shopping cart, follow these few simple steps to confirm your order:

To order as a guest:

1. Click on the ‘Shopping Bag’ icon located on the top right corner of your screen and proceed to ‘Checkout’
2. Enter all your required shipping and billing information
   • NOTE: as a guest your billing information will not be saved for future purchases, if you’d wish to have your details saved simply create an account on the site
3. Click on ‘Continue to Shipping’ and select the shipping method
   • NOTE: if your product is above BDT 1,499 then you will be able to redeem FREE shipping
4. Click on ‘Continue to Payment’ and select the payment method from the following options:
   • Cash on Delivery (Only For Bangladesh Customers)
   • SSL Bank
   • Bkash
5. Then select the billing address and click on ‘Confirm Order’. Lastly check your email for a Sales Order Summary

To order as an account member:

1. To shop online as a member make sure you’re logged in
2. Then click on the ‘Shopping Bag’ button and proceed to ‘Checkout’
3. Confirm your saved shipping and billing information, if you’d like to change the saved details, simply click ‘edit’ and enter new information.
4. Click on ‘Continue to Shipping’ and select the shipping method
5. Click on ‘Continue to Payment’ and choose your desirable payment method
6. Finally click on ‘Complete Order’ and check your email for a Sales Order Summary

A ‘Sales Order Summary’ is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam mail and if it still isn’t there, just call our Customer Service at +880-1755-530956 to confirm your order.

Firstly we apologize for the inconvenience you’ve faced, pls send us your order number and images of the delivered article with visible issues. Once approved by our team we’ll immediately try to arrange the same article for you depending upon the availability on the website. In case of article unavailability, a voucher of paid amount will be issued valid for online and offline stores, which can be used instantly or in the future.

No, an item will only be reserved for you after you have confirmed your order at checkout.

The ‘Sales Order Summary’ emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +880-1755-530956.

The ‘Order History’ section on your Dashboard will give you details pertaining to your previous orders as well the status of your current order with regards to the stage of processing.

1. Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
2. Payment Authorized/Order Processing: Authorization has been received from the payment gateway and your order is being processed.
3. Order Shipped: Your order has been shipped by Amirá and is on its way through Pathao.
4. Order complete: Shipment received, and transaction completed.
5. Order Canceled: The order was canceled, please contact our Customer Service at +880-1755-530956 if you’d like to retrieve the order again.

1. Having an account will allow you to save your billing and shipping information for quick checkouts.
2. It will allow you to view all your previous order history.
3. Enable you to subscribe to our weekly newsletter which will keep you up to date with all of our exciting new products and exclusive promotions.

Your Order ID will be used to identify your order and will be a part of the ‘Order Sales Summary’ email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on Pathao’s website.

Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.

Unfortunately, we do not offer store pickups yet.

Yes, you can place your order by calling us at +880-1755-530956 or alternatively you can send us a DM on Messenger too. All we need from you is the product number, color and size of the product you wish to purchase.

Simply contact our customer service to know the status of your order at +880-1755-530956 or through messenger.

All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.

In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us on amira@experience-bd.com or give us a call on +880-1755-530956 with your order number for any clarification.

You receive a confirmation call for your order to verify if there isn't any change with your order.

In order to place a bulk order please drop a mail to amira@experience-bd.com with your requirements and the concerned team will get back to you, thank you.

Yes, because of the prevalent regulations we must send the invoice along with the product. Tags are also left intact so that a product can be returned if the gift receiver faces any problem with the product/size.